Marginnote 3 Mac版本闪退

Freda · 2023 年4 月 10 日 06:37

从上个月开始，在Mac端打开Marginnote 3里的pdf时就一直闪退（在App store内购买下载的版本），请问什么时候可以修复？

以下为具体问题代码

Translated Report (Full Report Below)

Process: MarginNote 3 [7309]
Path: /Applications/MarginNote 3.app/Contents/MacOS/MarginNote 3
Identifier: QReader.MarginStudyMac
Version: 3.7.24 (3.7.24006)
App Item ID: 1423522373
App External ID: 854868620
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-04-10 16:36:38.6073 +1000
OS Version: macOS 13.3.1 (22E261)
Report Version: 12
Anonymous UUID: E56339C4-6DFB-6589-9153-4AA63120955E

Sleep/Wake UUID: 9F7E675B-F561-4C29-8DB7-80E7612D6A20

Time Awake Since Boot: 18000 seconds
Time Since Wake: 4734 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000018805b990

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5
Terminating Process: exc handler [7309]

Application Specific Information:
attempting to set illegal NSView geometry: x is NaN

Thread 0 Crashed:: Dispatch 0 AppKit 1 AppKit 2 AppKit 3 UIKit 4 UIKit 5 UIKit 6 QuartzCore 7 QuartzCore 8 QuartzCore 9 AppKit 10 AppKit 11 CoreFoundation 12 CoreFoundation 13 CoreFoundation 14 CoreFoundation 15 HIToolbox 16 HIToolbox 17 HIToolbox 18 AppKit 19 AppKit 20 AppKit 21 AppKit 22 dyld queue: com.apple.main-thread
0x18805b990 _NSViewValidateGeometry + 952
0x18805ba54 NSViewValidateRect + 48
0x1876e9ba0 -[NSView setFrame:] + 40
0x10511e154 -[UICustomNSClipView setFrame:] + 48
0x10511b8f4 -[UITextLayer updateNSViews] + 148
0x10511ba28 -[UITextLayer layoutSublayers] + 24
0x18b987f18 CA::Layer::layout_if_needed(CA::Transaction*) + 520
0x18bafbe24 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 444
0x18b96b00c CA::Transaction::commit() + 648
0x1877d8e50 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 272
0x187eb4fbc ___NSRunLoopObserverCreateWithHandler_block_invoke + 64
0x184491ac4 CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 36
0x1844919b0 __CFRunLoopDoObservers + 532
0x184490fe8 __CFRunLoopRun + 776
0x18449058c CFRunLoopRunSpecific + 612
0x18dcc5df4 RunCurrentEventLoopInMode + 292
0x18dcc5c30 ReceiveNextEventCommon + 648
0x18dcc5988 _BlockUntilNextEventMatchingListInModeWithFilter + 76
0x1876aff58 _DPSNextEvent + 636
0x1876af0f4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716
0x1876a3558 -[NSApplication run] + 464
0x18767a9a8 NSApplicationMain + 880
0x18405bf28 start + 2236

Thread 1:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 4:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 5:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 MarginNote 3 0x1030a18d4 exception_server_thread + 180
5 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
6 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 6:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1036c1f90 -[AsyncTaskManager threadLoop] + 188
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 7:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1036c1f90 -[AsyncTaskManager threadLoop] + 188
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 8:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1036c1f90 -[AsyncTaskManager threadLoop] + 188
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 9:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1036c1f90 -[AsyncTaskManager threadLoop] + 188
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 10:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1036c1f90 -[AsyncTaskManager threadLoop] + 188
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 11:
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 Foundation 0x1854090bc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8 MarginNote 3 0x1034c7f90 -[iCloudSyncManager threadLoop] + 324
9 Foundation 0x18540263c NSThread__start + 716
10 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
11 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 12:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 13:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 AppKit 0x1877da508 _NSEventThread + 172
8 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
9 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 14:: JavaScriptCore libpas scavenger
0 libsystem_kernel.dylib 0x184377710 __psynch_cvwait + 8
1 libsystem_pthread.dylib 0x1843b4574 _pthread_cond_wait + 1232
2 JavaScriptCore 0x19e8fea90 scavenger_thread_main + 1620
3 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
4 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 15:: caulk.messenger.shared:17
0 libsystem_kernel.dylib 0x184373e90 semaphore_wait_trap + 8
1 caulk 0x18d9d2024 caulk::semaphore::timed_wait(double) + 212
2 caulk 0x18d9d1ed8 caulk::concurrent::details::worker_thread::run() + 36
3 caulk 0x18d9d1bc8 void* caulk::thread_proxy<std::__1::tuple<caulk::attributes, void (caulk::concurrent::details::worker_thread::)(), std::__1::tuplecaulk::concurrent::details::worker_thread*>>(void) + 96
4 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
5 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 16:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 17:
0 libsystem_pthread.dylib 0x1843aed8c start_wqthread + 0

Thread 18:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x184373f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x184386240 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18437cb78 mach_msg_overwrite + 604
3 libsystem_kernel.dylib 0x184374290 mach_msg + 24
4 CoreFoundation 0x1844928b8 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x184491198 __CFRunLoopRun + 1208
6 CoreFoundation 0x18449058c CFRunLoopRunSpecific + 612
7 CFNetwork 0x188e6bdd8 0x188c17000 + 2444760
8 Foundation 0x18540263c NSThread__start + 716
9 libsystem_pthread.dylib 0x1843b3fa8 _pthread_start + 148
10 libsystem_pthread.dylib 0x1843aeda0 thread_start + 8

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000
x4: 0x0000000000000000 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x63c165d0f5bf00ae x9: 0x63c165d0f5bf00ae x10: 0x000000000000000c x11: 0x0000000000000001
x12: 0x000000016cf20663 x13: 0x0000000000000000 x14: 0x000000010438a5d3 x15: 0x0000000004060401
x16: 0xfffffffffffffff4 x17: 0x00000001e433da78 x18: 0x0000000000000000 x19: 0x00000001d7fe1670
x20: 0x000000012cf6b640 x21: 0x0000000000000038 x22: 0x0000000000000020 x23: 0x000060000200e1b0
x24: 0x00000000000000e4 x25: 0x0000000000000000 x26: 0x000000016cf20a18 x27: 0x000000016cf20ab0
x28: 0x000000016cf20a60 fp: 0x000000016cf208b0 lr: 0xda0680018805b990
sp: 0x000000016cf20860 pc: 0x000000018805b990 cpsr: 0x60001000
far: 0x000000010a55c000 esr: 0xf2000001 (Breakpoint) brk 1

Binary Images:
0x102edc000 - 0x10405bfff QReader.MarginStudyMac (3.7.24) /Applications/MarginNote 3.app/Contents/MacOS/MarginNote 3
0x104e7c000 - 0x104e93fff com.ziparchive.ZipArchive (1.0) /Applications/MarginNote 3.app/Contents/Frameworks/ZipArchive.framework/Versions/A/ZipArchive
0x104eac000 - 0x104eb7fff org.cocoapods.ConcaveHull (1.3.0) <5f2db77c-6a5d-3e42-911e-31b971e15ee4> /Applications/MarginNote 3.app/Contents/Frameworks/ConcaveHull.framework/Versions/A/ConcaveHull
0x105114000 - 0x105197fff org.chameleonproject.UIKit (1.0) <51ce7d91-b427-3a4c-b123-673b4c596068> /Applications/MarginNote 3.app/Contents/Frameworks/UIKit.framework/Versions/A/UIKit
0x104ed8000 - 0x104eebfff com.mixpanel.Mixpanel (1.0) <489da2a1-8b6c-3dcb-8529-1167edd462f9> /Applications/MarginNote 3.app/Contents/Frameworks/Mixpanel.framework/Versions/A/Mixpanel
0x105028000 - 0x10507ffff QReader.Alamofire (4.5.1) <55c26410-78ce-3c49-9b29-69bfa191228b> /Applications/MarginNote 3.app/Contents/Frameworks/Alamofire.framework/Versions/A/Alamofire
0x104e50000 - 0x104e57fff QReader.AsyncSwift (2.0.4) /Applications/MarginNote 3.app/Contents/Frameworks/Async.framework/Versions/A/Async
0x104f08000 - 0x104f7bfff com.devmate.DevMateKit (1.10) <628189f9-eccc-3010-95dc-1c134de7a332> /Applications/MarginNote 3.app/Contents/Frameworks/DevMateKit.framework/Versions/A/DevMateKit
0x104e18000 - 0x104e27fff QReader.Swinject (2.0.0) <20111b09-39ee-3046-b9a2-791a0ce240f8> /Applications/MarginNote 3.app/Contents/Frameworks/Swinject.framework/Versions/A/Swinject
0x1050b0000 - 0x1050d7fff QReader.EVReflection (5.2.1) <74a9e66c-0bcc-3397-9f38-a554c25ff107> /Applications/MarginNote 3.app/Contents/Frameworks/EVReflection.framework/Versions/A/EVReflection
0x108b40000 - 0x108b4bfff libobjc-trampolines.dylib () <80f14f3d-d099-3693-a8e0-eb9a526b1790> /usr/lib/libobjc-trampolines.dylib
0x11dc70000 - 0x11dc83fff com.apple.AXSpeechImplementation (1.0) <50d5adb3-392c-3718-ac6e-68418a6ef961> /System/Library/AccessibilityBundles/AXSpeechImplementation.bundle/Versions/A/AXSpeechImplementation
0x11dce8000 - 0x11dcf3fff com.apple.SiriTTSSpeechBundle (1.0) /System/Library/TTSPlugins/SiriTTSSpeechBundle.speechbundle/Contents/MacOS/SiriTTSSpeechBundle
0x11dcd4000 - 0x11dcd7fff com.apple.accessibility.MauiTTSSpeechBundle (1.0) /System/Library/TTSPlugins/MauiTTSSpeechBundle.speechbundle/Contents/MacOS/MauiTTSSpeechBundle
0x11f144000 - 0x11f14bfff com.apple.CloudDocsFileProvider (1.0) <26e33c5a-f76f-3570-8782-d0dc2d61ff00> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/CloudDocsFileProvider.bundle/Contents/MacOS/CloudDocsFileProvider
0x11f224000 - 0x11f22bfff com.apple.FileProviderOverride (855.100.378) <782f062d-b9d5-3e62-9ce7-b68d197712a2> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
0x11f2c4000 - 0x11f2e3fff com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (13.3) <99856966-e77f-3294-a16a-e59a7e494572> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
0x187677000 - 0x188585fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x18b968000 - 0x18bce5fff com.apple.QuartzCore (1.11) <8cd4195a-9737-3f66-840e-04904f0280c1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x184413000 - 0x1848ecfff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x18dc95000 - 0x18dfc8fff com.apple.HIToolbox (2.1.1) <5f34bbf5-653a-31a5-b4b3-0a02c91ab488> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x184056000 - 0x1840e453b dyld () /usr/lib/dyld
0x1843ad000 - 0x1843b9fff libsystem_pthread.dylib () /usr/lib/system/libsystem_pthread.dylib
0x184373000 - 0x1843acfe7 libsystem_kernel.dylib () <7acbd9bc-d056-310e-858d-81b116cf6d28> /usr/lib/system/libsystem_kernel.dylib
0x1853ac000 - 0x185d71fff com.apple.Foundation (6.9) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x19e683000 - 0x19fd8afff com.apple.JavaScriptCore (18615) <296c4d4b-246e-38db-99c4-b3de1a1352de> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x18d9d0000 - 0x18d9f8fff com.apple.audio.caulk (1.0) <06456788-36d4-3e9d-ab9a-eab934756fe4> /System/Library/PrivateFrameworks/caulk.framework/Versions/A/caulk
0x188c17000 - 0x188fdafff com.apple.CFNetwork (1406.0.4) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=6.3G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=6.3G(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG backing stores 3520K 4
CG image 416K 13
CG raster data 45.1M 222
ColorSync 576K 25
CoreAnimation 12.5M 326
CoreData 64K 2
CoreData Object IDs 4112K 2
CoreGraphics 32K 2
CoreServices 272K 2
CoreUI image data 1264K 8
Foundation 48K 2
Image IO 5280K 116
JS JIT generated code 512.0M 3
Kernel Alloc Once 32K 1
MALLOC 310.5M 64
MALLOC guard page 288K 17
MALLOC_MEDIUM (reserved) 960.0M 8 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
SQLite page cache 3200K 25
STACK GUARD 56.3M 19
Stack 17.5M 19
VM_ALLOCATE 128.2M 15
VM_ALLOCATE (reserved) 3.9G 1 reserved VM address space (unallocated)
WebKit Malloc 192.1M 4
__AUTH 1838K 396
__AUTH_CONST 29.6M 625
__CTF 824 1
__DATA 14.3M 628
__DATA_CONST 31.6M 643
__DATA_DIRTY 2468K 248
__FONT_DATA 2352 1
__INFO_FILTER 8 1
__LINKEDIT 812.7M 18
__OBJC_RO 66.2M 1
__OBJC_RW 2011K 1
__TEXT 661.1M 664
dyld private memory 272K 2
libnetwork 640K 16
mapped file 333.9M 313
shared memory 880K 15
=========== ======= =======
TOTAL 8.4G 4476
TOTAL, minus reserved VM space 3.2G 4476

Full Report

{“app_name”:“MarginNote 3”,“timestamp”:“2023-04-10 16:36:39.00 +1000”,“app_version”:“3.7.24”,“slice_uuid”:“bd02f039-222f-3146-ad79-7cdeeb7bb5ca”,“adam_id”:“1423522373”,“build_version”:“3.7.24006”,“platform”:1,“bundleID”:“QReader.MarginStudyMac”,“share_with_app_devs”:1,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 13.3.1 (22E261)”,“roots_installed”:0,“name”:“MarginNote 3”,“incident_id”:“3A3A88DD-3FBD-42EF-ACD0-FD747F5507F7”}
{
“uptime” : 18000,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “MacBookPro18,3”,
“coalitionID” : 5798,
“osVersion” : {
“train” : “macOS 13.3.1”,
“build” : “22E261”,
“releaseType” : “User”
},
“captureTime” : “2023-04-10 16:36:38.6073 +1000”,
“incident” : “3A3A88DD-3FBD-42EF-ACD0-FD747F5507F7”,
“pid” : 7309,
“translated” : false,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2023-04-10 16:36:32.0638 +1000”,
“procStartAbsTime” : 440079779562,
“procExitAbsTime” : 440235909849,
“procName” : “MarginNote 3”,
“procPath” : “/Applications/MarginNote 3.app/Contents/MacOS/MarginNote 3”,
“bundleInfo” : {“CFBundleShortVersionString”:“3.7.24”,“CFBundleVersion”:“3.7.24006”,“CFBundleIdentifier”:“QReader.MarginStudyMac”},
“storeInfo” : {“storeCohortMetadata”:“10|date=1681108200000&sf=143465&pgtp=Search&pgid=osx&prpg=Genre_29099&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=19”,“itemID”:“1423522373”,“deviceIdentifierForVendor”:“D7EDCD2F-354F-589B-920A-368607719AEA”,“thirdParty”:true,“softwareVersionExternalIdentifier”:“854868620”},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “QReader.MarginStudyMac”,
“crashReporterKey” : “E56339C4-6DFB-6589-9153-4AA63120955E”,
“throttleTimeout” : 2147483647,
“codeSigningID” : “QReader.MarginStudyMac”,
“codeSigningTeamID” : “GEK3Z2S4G8”,
“codeSigningFlags” : 570442241,
“codeSigningValidationCategory” : 4,
“codeSigningTrustLevel” : 0,
“wakeTime” : 4734,
“sleepWakeUUID” : “9F7E675B-F561-4C29-8DB7-80E7612D6A20”,
“sip” : “enabled”,
“exception” : {“codes”:“0x0000000000000001, 0x000000018805b990”,“rawCodes”:[1,6577043856],“type”:“EXC_BREAKPOINT”,“signal”:“SIGTRAP”},
“termination” : {“flags”:0,“code”:5,“namespace”:“SIGNAL”,“indicator”:“Trace/BPT trap: 5”,“byProc”:“exc handler”,“byPid”:7309},
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Model: MacBookPro18,3, BootROM 8422.100.650, proc 8:6:2 processors, 16 GB, SMC
Graphics: Apple M1 Pro, Apple M1 Pro, Built-In
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Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

Aunowa · 2023 年4 月 10 日 06:44

Hello

你好,首先谢谢写到Ticket联系我们,闪退和卡顿报错是我们最优先处理的问题.如果方便配合我们查看可能造成闪退的原因:

1.该问题是否可以重现,是否有触发规律.

如果可以重现,可以告知具体步骤或者截图/录屏关键步骤发送给我们.

【如果录屏文件较大，请压缩成zip格式再上传附件，以免无法播放】

附件有录屏指南供参考.

2.另外提取分享苹果系统内置的闪退的LOG记录，也有益于分析问题的类型大概方向【重现步骤更加重要】，您可以通过下述方法提取闪退LOG作为附件同描述一同发送：

闪退问题请在 设置/隐私/分析与改进/分析数据里找一下是否有闪退时段以MarginNote 3开头的分析报告,

如果有将闪退时段的分析报道.ips文件分享到本地文件端并发送给我们。

这对于开发者查找到具体的问题和更新解决方案有很大帮助.

分析文件范例:

Kind Regards,

Support Team

Freda · 2023 年4 月 10 日 07:08

MarginNote 3-2023-04-10-165945.ips (34.3 KB)
你好，崩溃报告如上
没有什么规律，打开任何pdf文档均会崩溃

Freda · 2023 年4 月 10 日 07:31

以上为崩溃时的录屏

Freda · 2023 年4 月 11 日 11:17

你好，报错文件和录屏均已告知，请问闪退问题何时可以解决？已经将近一个月无法正常在MAC端使用Marginnote了

oneismore · 2023 年4 月 20 日 02:28

macos 版本3.7.24 (3.7.24006) 我也是打开任何文档都奔溃。从学习进去，还能打开。但是不管打开什么文档直接崩溃。完全用不了。

Relight_Support-Team · 2023 年4 月 20 日 02:30

MarginNote 3.7.24007.app.zip 链接: 百度网盘请输入提取码提取码: 1pst
–来自百度网盘超级会员v7的分享，你是官网版本吗？用这个版本试试呢

oneismore · 2023 年4 月 20 日 02:33

我尝试下。我是 app store 购买的。

oneismore · 2023 年4 月 20 日 02:35

我记得是因为有一次打开一个什么格式有误的文档。从那自后，一直打开 crash 掉。

oneismore · 2023 年4 月 20 日 02:43

我的我都购买过。

你给我发的版本，需要许可证。之前直接 app store 购买的。没有邮箱和许可码吧。

Relight_Support-Team · 2023 年4 月 20 日 02:52

Hello

你有记得调整过页边笔记的宽度吗？

Kind Regards,

Support Team

Relight_Support-Team · 2023 年4 月 20 日 03:14

Hello

那你可以看看这个帖子，这么操作下？ marginnote3只要打开文档就闪退 - #4，来自 kalifa

Kind Regards,

Support Team

Relight_Support-Team · 2023 年4 月 20 日 03:14

Hello

解决方案不是重装，也不需要重装，解决方案是把apple文件系统里的document文件夹下的marginnote文件夹整个删掉，然后重新打开marginnote软件并激活。

Kind Regards,

Support Team

oneismore · 2023 年4 月 20 日 03:35

没有。我用了你们发的百度云的版本，没法激活（我是 App strore 买的）。但是通过试用版，可以打开文档，也没有 crash。

oneismore · 2023 年4 月 20 日 03:38

我是 app store 买的，没法激活啊

Relight_Support-Team · 2023 年4 月 20 日 03:42

Hello

那就找到这个文件夹位置，复制出来吧，当作备份

Kind Regards,

Support Team

Relight_Support-Team · 2023 年4 月 20 日 03:42

Hello

shot 2023-04-20 at 11.42.42 Google Chrome B4-笔记存储路径 - 飞书云文档

Kind Regards,

Support Team

Relight_Support-Team · 2023 年4 月 20 日 03:42

Hello

-

Mac 本地路径：Users/你的用户名/Library/Containers/QReader.MarginStudyMac/Data/Library/Application Support/QReader.MarginNoteMac里的这四个文档及文件夹：

Kind Regards,

Support Team

Freda · 2023 年4 月 20 日 03:43

App store购买的不用重新激活。就是把我的Mac上文件夹里面那个Marginnote 3文件夹全部删掉，然后再打开Marginnote 3。我刚刚试了一下，确实不再闪退了，但是你得保证所有的笔记都上传到了iCloud，不然笔记都没了。

oneismore · 2023 年4 月 20 日 03:45

我 mn3 文件夹内容非常多，不能删。删了重新维护也是难题。